Suddenlink Communications expansion to Huntington has been met with the frustration from city’s residents.
Residents have contacted Huntington city officials to complain about a perceived safety hazard caused by drooping internet from lines in yards and roadways, Huntington City Manager Bill Stewart said. He said the company never came to the city before their expansion and contact between the two has been minimal, despite the fact he said he would like to work with the company.
“We started hearing about it, I guess it was March of 2016,” he said. “For the most part, when they finally decided to do it they just started laying lines.”
It was then that complaints began to come to him about the lines hanging too low or across the streets, he said. The city wants to welcome Suddenlink to Huntington, but would also like to work with the company to ensure the quality of their work and the quality of the internet is there for the residents, he said.
“If they’re going to come in and do something, we expect it will be done right and will be taken care of correctly,” he said. “We want to have a positive relationship with them. But things just need to be done differently if you’re going to come and do something like that. You need to fulfill what you say, and at this point a lot of people are upset because that’s not been done.”
“Since launching our Suddenlink by Altice broadband, TV, and phone services in Huntington earlier this year, we have seen great demand from residents and have been bringing additional resources to the area to ensure a positive experience for all of our new customers,” Suddenlink media representative Lindsey Angioletti said. “We thank our customers for their support and look forward to serving them with advanced products and services for many years to come.”